This privacy notice explains how Petal & Bloom handles personal data for website visitors, inquiry submissions, and local flower requests. It is written to help you understand what we collect, why we use it, and how you can exercise your rights.
You may have rights to know what we hold, correct inaccurate details, ask for deletion in appropriate cases, and object to certain processing. These rights are not absolute, and we may need to keep some information for legal, accounting, or security reasons.
To protect your data, we may ask for enough information to verify your identity and understand your request. Once verified, we will review the request and respond within the period required by applicable law, unless an extension is permitted.
Inquiry records, order details, and related communications are retained for the period needed to manage the request, maintain business records, resolve disputes, and meet legal obligations. When data is no longer needed, it is deleted or anonymized where appropriate.
If we make material changes, we will update the policy on the website and may use reasonable notice methods where appropriate. The version in effect is the one posted at the time you review the site.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
Depending on how you use the site, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information needed to keep the site working and secure.
We receive data when you submit a contact or order request, share service preferences, or interact with the website. Some technical data is generated automatically by the systems that deliver and protect the site.
The site uses essential cookies needed for core operation and cookies that store privacy preferences. We do not confirm analytics or marketing cookies as active on this site.
We use cookies for essential site operation and to remember privacy preferences. You can control cookies through your browser settings, and where available through the site’s preference controls. Disabling essential cookies may affect basic site functions.
We use personal data to respond to contact form submissions, confirm bouquet preferences, manage availability and order details, arrange studio pickup or local delivery, operate and secure the website, and maintain technical records needed for delivery and administration.
We may share personal data with service providers that support website delivery, security, and message handling, and with payment or banking channels involved in processing a transaction you choose to complete. These parties may use the data only for the services they provide to us and under appropriate confidentiality or processing obligations.
We may disclose personal data when required to comply with law, respond to lawful requests, protect our rights, or address security and fraud concerns. Any disclosure is limited to the extent reasonably necessary for that purpose.
Where GDPR applies, Petal & Bloom acts as the controller for the personal data processed through this website and related requests. The legal basis depends on the context, such as responding to your inquiry, carrying out a requested service, meeting legal obligations, or relying on legitimate interests for security and technical administration.
Where applicable, you may request access, correction, deletion, restriction, objection, or portability of your personal data. You may also withdraw consent where processing is based on consent. Some requests may be limited by legal duties, security needs, or the need to keep records of completed transactions.
